Cancellation and Return Policy

We want you to shop with confidence. This policy explains how cancellations, returns, and refunds are handled.

Order Cancellation

Customers may cancel an order before it has been processed or dispatched. Once an order is prepared for delivery or has left our store, cancellations may no longer be possible.

To request a cancellation, please contact our customer support team as soon as possible with your order details.

Return Eligibility

Due to the nature of supermarket items, returns are accepted only under specific conditions. Items may be eligible for return if they are:

• Damaged during delivery

• Expired at the time of delivery

• Incorrect items delivered

Perishable items such as fresh produce, frozen foods, and chilled products are not eligible for return unless they arrive damaged or expired.

Return Timeframe

All return requests must be reported within 24 hours of receiving your order. Requests made after this period may not be accepted.

Return Process

To initiate a return, please contact our customer support team and provide clear details of the issue. Photos may be requested to help us verify the claim. Approved returns may be picked up or handled based on the nature of the item.

Refund Policy

Once a return is approved, refunds will be processed using the original payment method. Refund timelines may vary depending on your payment provider.

Non Returnable Items

The following items are not eligible for return:

• Items damaged due to customer handling

• Items without original packaging

• Items reported outside the approved timeframe